Admissions Specialist / multiple locations available

Full-time position (40 hours weekly): Day, evening, overnight and weekend shifts available.

Polara Health is offering a $2,000 sign-on bonus for this position

We Value Our Employees By Offering:

  • Medical, Dental, Life, and Health Care Benefits (FT)
  • Up to 3 weeks of paid/sick time off plus 10 Holidays per year (FT)

Job purpose

Admissions Specialist must have the ability to handle stressful situations and encounters, be empathetic, and provide exceptional customer service.  The ability to work in a team environment or independently.  Must be able to collect necessary information; including personal, physician and insurance information.  Staff are the first person clients interact with both in person and on the phone. They need to be able to direct client's inquiries and concerns to the appropriate staff.  Partner up with the clinical staff to provide seamless patient care and satisfaction.

Duties and responsibilities

  • Welcome clients and visitors while always providing exceptional customer service in person or on the telephone and answer or refer inquiries.
  • Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Verify client eligibility/enrollment prior to intake or admit to In Patient Units such as AHCCCS, other agency and any third party liability insurance.
  • Be able to assist client with applying or renewing AHCCCS.
  • Maintains client accounts by obtaining signatures to ensure all forms are up to date, updating demographics and scanning documents needed into EHR. (Electronic Health Record)
  • Protect clients confidentiality, making sure protected health information is secure by not leaving PHI in plain sight and logging off of computer before leaving it unattended
  • Performs general duties like sort and distribute incoming mail, keep the premised clean and organized and keeps key request log and visitor log updated.
  • Work daily reports in a timely manner double checking for accuracy while keeping on task with time management
  • Checks client in/out for appointments and notify clinical staff of clients' arrival.
  • Ability to schedule provider appointments
  • Capability to respond in a quick and effective manner in case of an emergency or crisis situation
  • Answer daily emails along with sending emails when an admission packet is received via facsimile 

Qualifications:

·  Be computer literate with knowledge of Outlook and Microsoft Office software and the ability to learn other programs is a must.

·  Positive attitude and team-player mentality

·  The ability to handle sensitive situations and stress effectively while projecting a professional attitude

On-the-job Training:

·  A firm, confident responsiveness that maintains the organization's integrity

·  Exceptional customer service skills and ability to work independently

·  Must possess excellent verbal and written communication skills

·  Ability to multi-task and work in a team environment

·  Must be detail-oriented and set high standards for accuracy

·  Strong interpersonal, organizational, analytical, decision making and problem solving skills

·  Must maintain an excellent attendance record and be flexible with their work schedule with the possibility of being on call

Qualifications include:

  • Must be 18 years of age
  • High School Diploma or G.E.D. required
  • Must Possess a valid Driver's license
  • 1 year of experience in customer service related field
  • 1-2 years of experience in the medical or behavioral health background preferred
  • Must be able to provide or obtain fingerprint clearance card
  • Ability to verify insurance a plus
  • Must be able to work over night, weekends and holidays

Working conditions

Job requires special working conditions covering a range of stressful and emergency circumstances.  As we are a Behavioral Health Facility there will be times that we might have to deal with challenging clients. The agency will provide CPI training; which provides nonviolent crisis intervention training that will give skills, confidence and an effective framework to safely manage and prevent difficult situations.

Physical requirements

·  Office environment with long periods of sitting, computer usage with frequent standing and writing

·  Moderate physical effort (lift/carry up to 25 lbs.)

·  Moderate reaching, bending, stooping, kneeling, crouching and climbing stairs.

·  Might be requested to assist with handling a client in crisis

Direct reports

Ronda Guedel; Manager, Admissions Specialist

Michelle Robert; Director, Revenue Cycle Management

Kara Langley; Chief Operation officer, Corporate Compliance Officer


This position is considered Safety-Sensitive by Polara health.

EOE/Non-smoking facility. Pre-employment drug screening/background check required. ** All candidates must be able to obtain a DPS Fingerprint Clearance card. 

It is the policy of Polara Health not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, protected veteran status or national origin.  This policy shall include, but not be limited to, the following:  recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination.  PH further agrees to take affirmative action to ensure equal employment opportunities.