Children's Case Manager

Full-time position (40 hours weekly)

We Value Our Employees By Offering:

  • Medical, Dental, Life, and Health Care Benefits (FT)
  • Up to 3 weeks of paid/sick time off plus 10 Holidays per year (FT) 

Polara Health, Serving on the front-lines of mental health treatment in Yavapai County since 1966, Polara Health (formerly West Yavapai Guidance Clinic) is uniquely positioned to improve access for people in need of high quality and affordable holistic care. We are a beacon of hope, help and healing for over 7,000 individual and families and 1,300 children annually.  Focused on addressing the whole person through a client centered approach, we offer holistic, transformative services that are tailored to address the unique needs of each client, address the social determinants of health and ensure coordination of care with loved ones and other integrated service providers. 


Provides case management services to children.  Caseload will vary based on the severity of clients. Clients require weekly or more frequent case manager contact.    Moderate or low intensity cases are defined as not at risk who need varying levels of intervention based on their diagnosis, treatment plan, and family situation.  Position is responsible for individual and family interventions to secure appropriate community services, and improve family functioning.  Case manager may also lead various groups appropriate to their expertise and experience. 

Bachelors degree preferred or combination of education and experience to equal over 4 years in behavioral health. Spanish speaking a plus.


  • Assist Children's wrap-around team as needed in developing treatment intervention to de-escalate in the least restrictive settings. 
  • Provides crisis intervention and support services to clients on the caseload. 
  • Appropriately uses available crisis services based upon established criteria. 
  • Provides documentation and requests for authorization as required to fund sources to assure the Clinic receives payment for all services rendered.
  • Assists clientele in obtaining needed Polara Health services, entitlements or other services.
  • Coordinates and assists treatment team in monitoring enrollment and utilization, client care, and client participation in other Polara Health services.   
  • Maintains clinical record per agency policy and procedures.
  • Attends all team meetings, case reviews, staff meetings, supervisory sessions and in-service training as scheduled. 
  • Management of all aspects of treatment, including referrals to additional resources  when appropriate. 
  • Service provision shall be conducted at the Clinic, the client's home or other community sites as appropriate to the case while ensuring the staff safety and ability to conduct the service. 
  • Active participation in department efforts to assess and provide customer service to both payor and clients. 
  • Assisting in department strategic planning and implementation through participation in department staffings, staff meetings, training and other meetings as assigned. 
  • Active participation in agency affairs, including marketing, promotion of mental health services, development of programs, and other related duties as assigned. 
  • Participation in on-site training's attending workshops and seminars, and conducting training's based on workshops attended and/or expertise developed individually. 
  • Participation in the On-call Team, or special project as required. 
  • Conducting necessary case management to ensure proper referral and follow-up on associated services. 
  • Participation and documentation of clinical supervision per Clinic policy. 
  • Performs other duties as assigned.


  • Autism Case Manager The ASD (Autism Spectrum Disorder) Case Manager coordinates services for families with children on the autism spectrum or with other pervasive developmental disabilities.
  • Experience in and or an understanding and knowledge of the evidence-based treatment models and mental health services.
  • Essential Functions:ยท Engage with children and families, assisting them to improve their functioning.
  • Interact with clients in non-traditional settings and during non-traditional hours.
  • Represent clients served and through interacting with referral sources.
  • Serve as the case manager for families assigned helping them navigate their service network in a productive manner.
  • Represent clients served through interacting with referral sources and other professionals, supporting the child and family.
  • Provide crisis intervention, safety planning and support.


  • Spanish speaking a plus

  This position is considered Safety-Sensitive by Polara health.

EOE/Non-smoking facility. Pre-employment drug screening/background check required. ** All candidates must be able to obtain a DPS Fingerprint Clearance card.

It is the policy of Polara Health not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, protected veteran status or national origin.  This policy shall include, but not be limited to, the following:  recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. PH further agrees to take affirmative action to ensure equal employment opportunities.