Customer Engagement Specialist

Full-time position (40 hours weekly)

We Value Our Employees By Offering:

  • Medical, Dental, Life, and Health Care Benefits (FT)
  • 3 weeks of paid/sick time off plus 10 Holidays per year (FT) 

Polara Health, Serving on the front-lines of mental health treatment in Yavapai County since 1966, Polara Health (formerly West Yavapai Guidance Clinic) is uniquely positioned to improve access for people in need of high quality and affordable holistic care. We are a beacon of hope, help and healing for over 7,000 individual and families and 1,300 children annually.  Focused on addressing the whole person through a client centered approach, we offer holistic, transformative services that are tailored to address the unique needs of each client, address the social determinants of health and ensure coordination of care with loved ones and other integrated service providers. 

BASIC PURPOSE OF THE JOB:

The Customer Engagement Specialist is responsible for general secretarial and office functions including typing, scanning and uploading documents into the EHR, answering phones including switchboard, light bookkeeping, tabulating, rounding, collecting payments and data entry. Contact with clients and families in the clinic and on the telephone in a customer service manner is required. Customer Engagement Specialist also coordinates various functions with staff and management.  Skills and Qualifications: Multi-tasking, Flexibility, Telephone Skills, Great Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Data Entry, Professionalism, Quality Focus, must be a team player and have excellent computer skills.

 

JOB REQUIREMENTS:

Minimum Education:  High School/GED

Minimum work Experience:  One Year

Required Licenses/Certifications:  None

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Complete contract therapist SAL's, requisitions, notes, and service authorizations.
  • Filing 
  • Interface with Medical Records.
  • Complete weekly productivity report and distribute.
  • Monthly reports
  • Order supplies
  • Provide point of contact customer service and direction to clients and families. Coordinate staff and management functions as assigned.
  • Performs other duties as assigned.

EOE/Non-smoking facility. Pre-employment drug screening/background check required. ** All candidates must be able to obtain a DPS Fingerprint Clearance card.

It is the policy of Polara Health not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, protected veteran status or national origin.  This policy shall include, but not be limited to, the following:  recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. PH further agrees to take affirmative action to ensure equal employment opportunities.

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