Manager, Peer Support

POSITION TITLE:  Program Supervisor - Subject Matter with Expertise (SME): Peer Support Services   

DEPARTMENT:  Outpatient Behavioral Health 


Responsible for the day-to-day development, coordination, training and delivery of Peer Support Services for reporting staff members and team for our outpatient and bed-based teams including but not limited to outpatient, inpatient, substance use residential, and community based.  Includes coordination of outpatient and out of home services as well as ensuring evidenced informed practices for delivery of Peer Support Services are being delivered across the agency.  Responsible for coordination of cases and planning of services.  Maintains relationships with outside agencies as it pertains to delivery of case management services.  Ensures that clinical supervision occurs as it pertains to the subject matter and delivery of case management services.  Coordinates clinical policies and procedures with the Director. 


  • Serves as the agency clinical lead for all Peer Support Services within a team-based care framework in both outpatient, inpatient and community based programs.
  • Provides all Peer Support Services specific supervision and prepares as well as facilitates a monthly Peer Support Services team meeting.
  • Works with Site Manager and Director as well as other departments to ensure quality clinical services for Peer Support Services are being offered and meeting quality outcomes.  Works with Site Managers/Program Managers to assist in recruitment of Peer Support Services staff.  Oversees and is responsible for onboarding and training of all Peer Support Services staff.
  • Prepares and provides clinical reviews of staff to support Site Manager and Director in performance evaluation as needed.
  • Works with other Department managers and staff to assure coordination with all other Polara Health departments.
  • Performs other duties as assigned.
  • Provides some direct Peer Support Services to maintain connection with service delivery and consumer needs.



Provides Peer Support Services supervision to 10-25 Peer Support Services staff as well as clinical consult to all teams specific to case management services.  Works collaboratively with Site Manager who is the direct supervisor for all staff onsite/community-based staff.


This position carries a high level of exposure to confidential and proprietary information.  Includes personnel, business, clinical and other private information.  

Mental Application

Position requires a high level of independent judgement, autonomy and responsibility. 


This position is a mid-level managerial position with a high degree of responsibility. 

Contacts/Internal and Public

This position requires a great deal of public, client and collegial contact.  It calls for strong public relations skills and problem solving skills involving diplomacy and sensitivity. 

Special Populations

  • Geriatric 
  • Substance Abuse 
  • SMI 


  • High School/GED
  • Certified Peer Support Specialist through AHCCCS recognized training program
  • Experience in one of the following:  Healthcare services and/or case management services
  • Field Experience:  Supervisor, Team Lead or other leadership experience in any field or work history
  • Number of Years:  Minimum 2 Years.  
  • Special Skills/Knowledge Preferred:  Experience as Peer Specialist 


All employees of Polara Health are employed on an at-will basis.  This means both Polara Health and the employee have the right to terminate employment at any time, for any reason, with or without prior notice or cause.  No employee has an express or implied contract or any right to limit the employee's right to resign, or Polara Health's right to terminate an employee's employment, at any time, for any reason with or without prior notice or cause.  This at-will relationship cannot be changed by any person, statements, acts, series of events, or pattern of conduct, but only by an express written employment agreement signed by the Chief Executive Officer or his/her designee.